‘Experience’ can be defined as an event or occurrence that leaves an impression on someone. At Milliken, we prioritize the customer experience — building relationships with partners in a myriad of industries and helping them accomplish their goals through our technologies. Milliken has a diverse team of associates dedicated to supporting our customers across the globe. With multifaceted roles that are both customer-facing and behind the scenes, we are honored to highlight two of these associates with a deep connection of their own.
After seeing her mother, Maureen Metz, enjoy the Milliken associate experience and company culture for several years, Megan Davis applied for an opportunity at Milliken with a goal of career growth. The mother-and-daughter duo now enjoys working toward a shared vision, grabbing lunch together in the campus dining commons, and chatting with other Milliken “family teams.” We sat down with Maureen and Megan to explore their career stories and perspectives on the Milliken customer experience.
Tell us a little about your current role with Milliken.
Maureen Metz: With prior experience servicing customers in the financial industry, I applied for a customer service position with Milliken’s Performance and Protective Textiles division. In my current customer service role, I work day-in and day-out with our customers to ensure timely order deliveries. I also work cross-functionally with our account managers and supply chain staff to ensure customer needs are met. My first five years with Milliken have been fantastic, and I look forward to many more years working for such a great company.
Megan Davis: I serve as Customer Experience Coordinator in the Milliken Customer Service Center at our Spartanburg, South Carolina headquarters. No day at work is ever the same, and that’s something I enjoy about my role. I work with a variety of touchpoints at Milliken, including analyzing customer journeys, capturing customer trends, conducting associate surveys, and invoicing purchase orders — all in an effort to enhance the Milliken customer experience.
What does the customer experience mean to you, and why are you proud to be a part of it?
MM: Customer experience goes beyond Milliken’s products and services to encompass the interactions we have with customers on a daily basis. Whether in person or over the phone, Milliken consistently prioritizes the customer experience. I am proud to say I work at Milliken because of the reputation the company has upheld for more than 150 years.
MD: To me, customer experience goes beyond simply providing a good or service; it delivers an entire environment that complements your product or service. Understanding and utilizing all the different ways in which your company interacts with its customers, down to the smallest details, can enhance the time and experience your customers spend with you.
What led you to a career at Milliken?
MM: I knew I wanted to work with a company that was respected within its community and within the industries it serves. Milliken absolutely falls into those categories, so I began looking for open positions. Luckily, there was one for me at Milliken.
MD: As a young adult at the start of my career, I was looking for a company where I could grow and succeed. I wanted to work with a company that has strong values and high business standards, and Milliken has both.
What has been one of your favorite community engagement opportunities through Milliken?
MM: Milliken gives back to the community in so many ways. Whether through giving financially or through volunteer service, associates are always willing to go the extra mile for our communities. Through the Milliken Gives program, I’ve had the opportunity to donate school supplies for local children heading back to school, rehabilitate elderly adults’ homes, collect food for those in need for Thanksgiving, and donate holiday gifts through my favorite program, Angel Tree. Anything that puts a smile on a child’s face is especially worthwhile to me.
MD: I am fortunate to see first-hand how Milliken associates give back to our community through meetings in our Customer Center. One mission that particularly resonates with me is United Way of the Piedmont’s work with the homeless and poverty-stricken population. Recently, I was enlightened and inspired after meeting with three local individuals: a homeless shelter manager, a Spartanburg City police officer and a military veteran who helps individuals find shelter. I am proud to work with a company that continually helps to provide for those who are less fortunate in our community.
What is one piece of advice you would like to share with other Milliken associates?
MM: We may not know every person here at Milliken or see each other every week, but we are all part of the Milliken team. There may be different businesses throughout Milliken, but we are all here to help Milliken grow and continue being a great place to work.
MD: Saying a cheery “hello!” in the morning can start anyone’s morning off on a good note. Forming a habit of smiling and greeting everyone when you arrive in the morning can help start the day off right; like the old saying, treat others the way you would like to be treated.
What do you enjoy doing outside of work?
MM: Outside of work, I love to spend time with my family. Whether it is going on vacation together or sitting around watching a movie, home is my ‘happy’ place. When I’m not at home, I feel fortunate to still have the opportunity to see family every day at work.
MD: I like to stay moving, and my 1.5-year-old puppy helps me do just that. My husband and I are very involved in the CrossFit community. We spend a lot of our time with friends at CrossFit competitions, either competing or cheering others on. My husband works for the City of Spartanburg, so when we’re not working we love to go on little adventures.
Milliken offers a range of exciting customer experience careers in a variety of industries. Visit our career center to discover available positions offering purpose and passion for professionals of all experience levels.
